Find the LG model number and software version first. The location of update settings varies across webOS releases.
Check the television
- Record the model number from the television label or device information. Keep the serial number private.
- On models with the Support menu, open Settings → Support → Software Update. If your menus differ, use the LG support manual for the exact model and follow its update instructions.
- Confirm the television is online and can play video in another app.
- Ask VUAH which setup applies to your model, software version and LG Content Store region.
If an app is missing or playback fails
Check the model and region with support before changing region settings. If an installed app fails, compare it with a second app and capture the error text and approximate time. Try a wired connection if the television supports it and Wi-Fi is unstable.
LG UK product support and manuals · LG software update menu examples
Find your TV’s LG manual
Use the TV model code to find its user guide. Check whether the guide’s network and software menus match your webOS version. Check the network even if you can use the home screen. Open a known video app and check whether playback works on your usual Wi-Fi or Ethernet connection.
Check the LG Content Store listing
Ask VUAH which app supports your model and store region, and check the developer’s name. If a search returns no matching app, report the model, webOS version and region. Ask about an approved alternative device before buying equipment. Use the app VUAH confirms for your TV. Hide your account details before sharing a screenshot of the sign-in screen.
Match the instructions to your webOS menus
LG software-update menus vary by generation. Some models place Software Update under All Settings → Support; others use General → About This TV. Use the model-specific manual if neither matches. Keep the TV connected to power during an update and allow it to finish before testing the app again. After updating, check with VUAH whether you can get the app in your Content Store region.
Common questions
What if the network works on my phone?
Test the phone in the same room and, if possible, compare the television using Ethernet. Your TV may have a connection problem even if the phone works. Note whether the television is unable to open the store, unable to sign in, or only fails during playback.
For repeated pauses, follow the buffering checklist. To prepare a second screen, return to device setup.
Need help with your LG TV?
Ask VUAH about the app for your model and LG Content Store region. Include the software version and describe where you get stuck, whether you cannot find the app, sign in or play a video.
Ask VUAH about LG TV