Choose the help you need below. If you are asking about an order, have its reference and purchase date to hand.
Choose a package or request a trial
Where do I begin?
- Explore the packages and note your preferred duration and connection count.
- Open Vuahcontrol_bot in Telegram and press Start if prompted.
- Follow the bot’s menus to request a trial or choose and purchase a package.
Choose your package in the bot and review the price and terms before paying.
How many connections do I need?
Count the streams you want to play at the same time. A television and a second screen playing together need two connections. Subscription duration and the number of devices with an app installed are separate choices. Check the household, network and away-from-home rules before buying.
When should I start a trial?
Prepare your usual screen and network first. Check the trial’s eligibility, duration and start time in Telegram so you have time to test the things you want to watch.
Get your screen ready
Which app should I install?
Ask VUAH which app to use and where to get it for your model, software version and store region. The device guides help you find those details. Check that it supports your TV: a phone listing or a similar app name is not enough.
What should I check when video pauses?
Try a second programme, then a video app you already use on the same device. Note which programmes and apps have the problem. Follow the buffering checklist before clearing data or resetting equipment.
Find something to watch
Does a Fixtavio listing mean it is on VUAH?
Fixtavio is an external discovery and schedule service. Check the specific channel, event, film or episode with VUAH before choosing a package.