Draft for operator approval. The operator must confirm cancellation instructions, support details, refund timeframes and how any statutory rights apply before selling.
How to raise an enquiry
Use contact and support. Include your order reference, purchase date, plan and what you want to cancel or resolve. Keep a copy of your receipt and any confirmation you receive.
UK cancellation rights
UK cancellation rules depend on how the product is classified and supplied. The operator must review the purchase flow, including any required information or agreement before immediate supply, with reference to the applicable legislation. The published policy must preserve consumers’ statutory rights.