Android phone and tablet setup

Get your Android phone or tablet ready before requesting a trial. Check the mobile app’s requirements: they may differ from those of the Android TV app.

Prepare the device

1. Open Settings and look under About phone or About tablet for Android version. Note the exact model and version. Menu names vary by manufacturer.
2. Check your system update screen. If an update is offered, follow the manufacturer’s instructions and let the device finish restarting before testing playback.
3. Connect to the Wi-Fi you normally use. Play a video in an app that you already trust and record whether it starts and continues normally.
4. Ask VUAH for the app name and developer, and where to download it. Check the requirements on that listing. If the app is missing, report your model and region and ask for the correct source.
5. Follow the app’s sign-in instructions using the details supplied for your subscription. If the fields differ from the directions you received, stop and ask support which information belongs in each field.

Troubleshoot playback and sign-in

If playback pauses, try the same content on a trusted second network and compare with another video app. If it pauses on mobile data but works on Wi-Fi, check the app’s mobile data permission and your network allowance or provider limits. If the app fails before playback, record the exact error and version and try reopening it before clearing app data.

Find your Android version and updates

Google places the version under About phone or About tablet → Android version, and update checks under System → Software updates on supported menus. Your manufacturer may use different labels. Connect to Wi-Fi and charge the device before updating. An older phone may already have its latest available release even when a newer Android version exists. Record the installed version and check the manufacturer’s support page for that model.

Frequently asked questions

Google’s Android version and update guide · Buffering checklist

Need help on your phone or tablet?

Ask VUAH which mobile app supports your model, Android version and Google Play region. If you have tried playback, describe what happened and which network you used. Hide account details in screenshots.