Before buying a reseller balance, work out which subscriptions your customers need and who will help them get started. The cost per credit helps you compare tiers, but you also need the written rules for spending those credits.
Ask for the debit schedule
Check how many credits each duration and connection count uses, when the balance is debited and how renewals, adjustments and failed activations are handled. Ask VUAH for a worked example that matches the written schedule. You need those debits to estimate how many customer subscriptions your balance will cover.
Compare the unit price with the cash needed upfront and how quickly you expect to use the balance. A larger package has a lower cost per credit, but ties up more money at the start.
Agree who handles customer support
Ask who answers questions about devices, account access and playback. Establish what you can promise customers and when to refer a problem to VUAH. Agree a secure way to request help, keeping customer information separate from your own sign-in details.
Keep an order record and check it against the provider’s balance. Ask how you can resolve a discrepancy and which records you need to supply.
Before you buy
- Get the reseller agreement, product debit schedule and purchase conditions.
- Confirm the policy for unused credits, including expiry and what happens after account inactivity, suspension or closure.
- Check how customer access is delivered and renewed, which simultaneous-stream and network rules apply, and which terms you must give customers.
- Confirm account permissions and support responsibilities.
- Compare the six credit tiers against your expected orders and available budget.
Choose a starting balance
Estimate the subscriptions you expect to arrange and when customers will need them. Use the confirmed debit schedule to compare several tiers. If the rules or demand are uncertain, clarify them with VUAH before paying; assumed margins and sales volumes are a weak basis for committing money.
Compare reseller tiers and enquire on Telegram